Terms of Service

1. Acceptance of Terms

By accessing and using shAIrlock (the "Service"), you accept and agree to be bound by the terms and provisions of this agreement ("Terms of Service" or "Terms"). If you do not agree to abide by these terms, please do not use this service.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and shAIrlock ("Company," "we," "us," or "our"). Your use of the Service is also governed by our Privacy Policy, which is incorporated by reference into these Terms.

2. Modification of Terms

shAIrlock reserves the right to change or modify these Terms at any time and in our sole discretion. We will notify users of any material changes by:

• Updating the "Last Updated" date at the top of these Terms
• Sending email notifications to registered users for significant changes
• Posting prominent notices on our website or within the Service
• Providing in-app notifications when you next access the Service

Your continued use of the Service following the posting of any changes constitutes acceptance of those changes. If you do not agree to the modified Terms, you must discontinue your use of the Service.

3. Description of Service

shAIrlock is an AI-powered interview facilitation platform designed to enhance and streamline the hiring process. Our Service provides comprehensive tools and features including:

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

4. User Registration and Account Security

To access certain features of the Service, you must register for an account. By creating an account, you agree to:

4.1 Registration Requirements

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information to keep it accurate
• Use your real name and provide truthful information about your organization
• Ensure you have the authority to bind your organization to these Terms

4.2 Account Security

• Maintain the security and confidentiality of your account credentials
• Use strong passwords and enable two-factor authentication when available
• Promptly notify us of any unauthorized access or security breaches
• Take full responsibility for all activities that occur under your account
• Not share your account credentials with any third parties

5. Acceptable Use Policy

Your use of the Service must comply with all applicable laws, regulations, and these Terms. You agree not to engage in any of the following prohibited activities:

5.1 Prohibited Uses

• Use the Service for any illegal purpose or in violation of any laws
• Share, distribute, or misuse confidential interview data or candidate information
• Attempt to gain unauthorized access to the Service or other users' accounts
• Interfere with or disrupt the proper functioning of the Service
• Upload, transmit, or distribute any malicious code, viruses, or harmful content
• Engage in any form of harassment, discrimination, or inappropriate conduct
• Violate the privacy rights of candidates or other users
• Use the Service to spam, phish, or engage in other deceptive practices

5.2 Data Usage Guidelines

• Only collect and process candidate data that is necessary and relevant for hiring purposes
• Ensure proper consent is obtained from candidates before processing their data
• Comply with all applicable data protection and privacy laws (GDPR, CCPA, etc.)
• Implement appropriate security measures to protect candidate information
• Respect candidate rights regarding their personal data

6. Intellectual Property Rights

The Service and its original content, features, and functionality are owned by shAIrlock and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

6.1 Our Rights

• All software, technology, designs, and algorithms used in the Service
• shAIrlock trademarks, logos, and brand elements
• Documentation, training materials, and user guides
• AI models, data processing methodologies, and analytical frameworks

6.2 Your Rights and Restrictions

• You retain ownership of your data and content uploaded to the Service
• You may not copy, modify, distribute, or create derivative works of our Service
• You may not reverse engineer, decompile, or attempt to extract source code
• You may not use our trademarks or branding without express written permission
• You grant us a license to use your data solely for providing the Service

6.3 DMCA and Copyright Protection

We respect intellectual property rights and expect our users to do the same. If you believe your copyrighted work has been infringed, please contact us at support@shairlock.com with detailed information about the alleged infringement.

7. Payment Terms and Billing

Access to certain features of the Service requires payment of fees. By subscribing to a paid plan, you agree to the following payment terms:

7.1 Subscription Management

• You may upgrade, downgrade, or cancel your subscription at any time
• Changes take effect at the next billing cycle unless otherwise specified
• Cancelled subscriptions remain active until the end of the billing period
• No refunds for partial months or unused features

8. Data Privacy and Security

Your use of the Service is also governed by our Privacy Policy, which details how we collect, use, and protect your personal information. By using the Service, you consent to the collection and use of information as detailed in our Privacy Policy.

For detailed information about our data practices, please review our Privacy Policy.

9. Service Availability and Support

While we strive to provide reliable and continuous service, we cannot guarantee uninterrupted access to the Service.

9.1 Service Level Expectations

• We aim for 99.9% uptime but do not guarantee continuous availability
• Scheduled maintenance will be announced in advance when possible
• Emergency maintenance may occur without prior notice
• Service interruptions may occur due to factors beyond our control

9.2 Customer Support

• Support is available via email at support@shairlock.com
• Response times vary by subscription level and issue severity
• Documentation and self-help resources are available in our knowledge base
• Premium support options may be available for enterprise customers

10. Termination

Either party may terminate this agreement under the circumstances outlined below:

10.1 Termination by You

• You may terminate your account at any time through your account settings
• Cancellation takes effect at the end of your current billing period
• You remain responsible for all charges incurred prior to termination
• You may export your data before termination subject to our data export policies

10.2 Termination by Us

• We may terminate your account for breach of these Terms
• Immediate termination may occur for serious violations or illegal activity
• We may suspend service pending investigation of suspected violations
• 30 days notice will be provided for termination without cause (where legally required)

10.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. We will retain your data for a reasonable period to allow for account reactivation, after which it will be deleted in accordance with our data retention policies.

11. Disclaimers and Warranties

The Service is provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• Warranties that the Service will be uninterrupted, secure, or error-free
• Warranties regarding the accuracy, reliability, or completeness of AI-generated content
• Warranties that the Service will meet your specific requirements

12. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall shAIrlock be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, use, goodwill, or other intangible losses
• Damages resulting from unauthorized access to or use of our servers
• Damages resulting from any bugs, viruses, or other harmful code
• Damages resulting from the conduct of any third party on the Service

Our total liability to you for all damages, losses, and causes of action shall not exceed the amount paid by you to shAIrlock in the twelve (12) months preceding the claim.

13. Indemnification

You agree to defend, indemnify, and hold harmless shAIrlock and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with:

• Your access to or use of the Service
• Your violation of these Terms or any applicable law or regulation
• Your violation of any third-party rights, including privacy, publicity, or intellectual property rights
• Any content or data you submit, post, or transmit through the Service
• Your hiring decisions made using the Service

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which shAIrlock operates, without regard to its conflict of law provisions.

14.1 Dispute Resolution Process

• Before filing any legal action, you agree to first contact us to attempt informal resolution
• We will work in good faith to resolve disputes through direct negotiation
• If informal resolution fails, disputes may be subject to binding arbitration
• Small claims court actions are exempt from arbitration requirements

14.2 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

15. Miscellaneous Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and shAIrlock regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

15.3 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

15.4 Force Majeure

Neither party will be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including natural disasters, war, terrorism, or government actions.

16. Contact Information

If you have any questions about these Terms of Service, please contact us: